Barcelona-based Murphy raises €12.8 million to fix the “broken Industry” of debt servicing with AI

Murphy, a Spanish AI-native platform transforming debt servicing through fully autonomous agents, comes out of stealth today after raising €12.8 million in pre-Seed and Seed funding to accelerate its expansion across Europe and the United States.

The round was led by Northzone, with participation from ElevenLabs, Lakestar, Seedcamp, and Enzo Ventures.

“We’re building AI-native infrastructure that replaces traditional call centres with a scalable, multilingual solution. It helps companies recover more, faster, and more cost-efficiently, while staying compliant and treating debtors with respect.” said Borja Sole, Co-founder and CEO of Murphy.

Founded in 2024 by Borja Sole and Marc Sanchez, Murphy is an AI-powered debt servicing platform that replaces traditional call-centre operations with fully autonomous agents. Operating across over 100 languages and multiple channels, Murphy reportedly enables businesses to recover more, faster, while improving customer experience and reducing costs.

Murphy’s team brings together expertise from FinTech, AI engineering, and B2B SaaS.

Their goal is to streamline and automate the recovery process with minimal human intervention. By leveraging a personalised communication approach, Murphy reportedly achieves 40% higher recovery rates compared to traditional methods. The platform also delivers a 75% reduction in time spent on collections, offering users detailed performance insights through dashboards that track recovery rates and timeframes.

Murphy explains that debt servicing has historically been a slow, fragmented, and highly analogue industry, relying on costly call centres and generic engagement methods that leave vast amounts of recoverable debt untouched or written off.

By combining state-of-the-art AI voice agents, omnichannel outreach, and behavioural personalisation, Murphy aims to unlock significant value for Debt Collection Agencies (DCAs) and enterprises that struggle with non-performing loans, 24/7 across over 30 languages.

“Debt servicing is a $300+ billion global industry that is ripe for disruption. After reviewing countless verticals, this stood out as a space where AI can make a major impact. Given their experience and relentless development speed, Borja and his team are uniquely positioned to transform this space,” said Jeppe Zink, Partner at Northzone.

Murphy’s technology has already been adopted by leading financial institutions, telecommunications providers, and mobility companies across Europe. Current customers include banks, telecommunications, utility and debt servicing companies globally. I

In less than a year since launch, the company is managing hundreds of millions of dollars in debt, demonstrating superior recovery rates and drastically reducing operational costs compared to traditional methods.

“Murphy is delivering bottom line impact, to very large organisations in complex and regulated markets – that is extremely rare and a testament to the strength of the product the team has built,” adds Pascual Cortes-Monroy, VP at Northzone.

The company plans to use the funding to scale its product, expand its technical and go-to-market teams, and support rapid international expansion.

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